We understand that insurance can be a complex and often confusing topic. That’s why we’ve compiled this comprehensive list of commonly asked questions to demystify the world of insurance for you. Whether you’re looking for information on policy types, coverage options, claims processes, or anything else related to insurance, you’ll find clear and concise answers here.
Why use an insurance broker in NZ?
Regardless of whether you’re a first-time buyer looking for peace of mind or you’re an existing policy holder looking to explore alternatives, an insurance broker can help you find the coverage you need for your lifestyle, work, and home.
What questions should I ask an insurance broker in New Zealand?
One of the very first things you’ll want to know about an insurance broker is which ‘types’ of insurance they can help you access. While some teams will specialize in business insurances, others will focus on health, income protection, or life insurance. Make sure your broker has access to the coverages you need.
Are insurance brokers worthwhile?
Absolutely. Insurance brokers have access to discounts and plans not available to the public and can sort through and find exactly the coverage you need.
What is the advantage of having an insurance broker?
Beyond peace of mind, having an insurance broker means you’re always covered for what you want to be, are not paying for bells and whistles you don’t need, and are getting the best policy rates available.
How do I make a claim?
Step 1
Click on the link to your insurer and download their pre-approval claim form, or call us on 0800 656 670 to request a copy.
Step 2
Step 3
Step 4
- NIB
- Email: claims@nib.co.nz
- Fax:0800 345 134
- Post: nib nz limited
- PO Box 91630 Victoria Street, West Auckland 1142
- Partners Life
- Email: claims@partnerslife.co.nz
- Fax: 0800 14 54 33
- Post: Partners Life
- Private Bag 300995 Albany, Auckland 0752
Step 5
Step 6
After you have had your procedure, you will receive invoices from the relevant medical professionals, e.g. Specialist, Anaesthetist, Hospital etc. Photocopy these and send the originals directly to the insurer.
Your insurer will pay directly to the relevant medical professionals. If you have already paid for specialist consultations or diagnostic test, that is covered under your policy, then make sure you supply your insurer with your bank account details, and they will reimburse you directly.
Please note you need to send original invoices and receipts showing the invoice has been paid before a claim
can be paid to you.
Pre-approval requests and claims for payment to providers can be emailed, faxed or posted to the insurer
and you should retain the original documents in case your insurer requires them later.
